Política de reembolso

Return & Refund Policy

At Elvein, customer satisfaction is our priority.

You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

Non-returnable items:

• Gift cards

• Items marked as final sale

Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Return shipping: 
Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at: info@elvein.com